At Domus Ventilation, we have been delivering residential ducting and ventilation solutions for several decades. Our ducting is recognised as being market leading. Our fans and ventilation solutions are renowned as energy efficient and high performing. But we know that it’s not enough to have the best product: it has to be backed up by great customer service.

We listen, we hear, we deliver
Domus Ventilation’s Customer Service team understand just how important it is to listen to customers and actually hear what they have to say. We have a 98% call capture rate, so when you contact us, we are available to answer you, and then deliver what needs to be done.

Dedicated points of contact
Our team strive to be the very best in the industry, whether dealing with distributors, wholesalers, installers, specifiers or M&E contractors. We provide customers with dedicated points of contacts for consistency and efficiency.

Knowledge is power
We ensure every member of the Customer Service team has the resources and knowledge to be able to deal with wide-ranging customer enquiries in a polite, courteous, and helpful manor. To achieve this, we have a rigorous product and customer service training programme for every member of the team, along with ongoing training such as ILM courses and Six Sigma training (Green belt/Black belt).

Delivering product when you need it
With our established national network of stockists, plus a dedicated and managed logistics fleet, the full range of Domus Ventilation products is available to you nationwide.

Contact us
If you have a query, be it on a product, an order, or a general ventilation issue, we are here to help. Call our responsive Customer Service team on 03443715523.